Terms of Service
Last updated: January 2025
1. Agreement
By engaging ClientForge ("we", "us") to install or operate a missed-call recovery system, you ("you", "client") agree to these terms. These terms are governed by the laws of Australia.
2. Services
We will install and (where applicable) operate the system described in the plan you select. The scope of services is set out on our pricing page and in any written engagement summary.
3. Fees
Setup fees are payable on commencement. Monthly fees are billed in advance. All amounts are in AUD and exclusive of GST unless stated.
4. Cancellation
Monthly plans are month-to-month with 14 days' written notice. Setup fees are non-refundable except as described in our 30-day ROI guarantee.
5. Your responsibilities
You are responsible for the content sent on your behalf, compliance with marketing laws (including the Spam Act 2003), maintaining your ClientForge account, and providing the access we need to perform the work.
6. Ownership
You own your account, phone numbers, customer data, and configurations. We retain rights in our underlying templates, workflows, and know-how.
7. Liability
To the extent permitted by law, our total liability is limited to the fees paid by you in the 12 months before the claim. We are not liable for indirect or consequential loss. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
8. Changes
We may update these terms from time to time. Material changes will be notified by email at least 14 days before they take effect.
9. Contact
Questions? Email hello@clientforge.com.au.